FAQ

Can I ship Personal items in my car?

Yes, per the Department of Transportation, you are permitted to have up to 100lbs of cargo inside the vehicle. All cargo must be secured, below the window level, and in the rear or trunk of the car, nothing behind the driver’s seat

Is my car insured during transport?
Indeed, your car is comprehensively insured throughout the entire transport process, from loading onto the trailer to unloading. The carrier’s insurance policy provides a minimum coverage of $100,000. Please note that the contents inside your vehicle are not covered by insurance during transport.
Is insurance coverage provided for personal items inside my vehicle?
Unfortunately, the carrier’s insurance policy does not extend coverage to personal items shipped with your vehicle. It is advisable not to place valuables inside your vehicle during the transport process.
What do I do if my vehicle is damaged during transport?

Yes, per the Department of Transportation, you are permitted to have up to 100lbs of cargo inside the vehicle. All cargo must be secured, below the window level, and in the rear or trunk of the car, nothing behind the driver’s seat

Is it necessary for me to be present at the pickup or delivery locations?

Not obligatory. During the order setup, you can appoint a pickup and delivery contact for the driver. The designated contact must be at least 18 years old. Both the pickup and delivery contacts bear the responsibility of signing the Bill of Lading (vehicle inspection report).

What steps should I take to get my vehicle ready for transportation?

Ensure that the exterior of your vehicle is clean to facilitate a thorough inspection by the truck driver for any pre-existing damages or discrepancies. Remove all personal items and check for loose parts both inside and outside the vehicle. Maintain a fuel level of at least 1/4th of the tank.

How can I find out the scheduled time and date for my vehicle pickup?

Upon assigning (dispatching) a driver to your order, you will receive a dispatch notification email containing scheduling information along with your driver’s contact details. Additionally, your shipping agent will reach out to you to confirm the specifics of your auto shipment once a driver has been assigned.

Is it possible for me to modify my shipping dates?
Certainly, you can adjust your initial available pickup date as long as the assignment of a driver has not been confirmed.